BCH Technical Services, LLC - HELP - Before you get started

• The Welcome! letter
  • When you first get your account, you will be sent a 'Welcome!' letter. This letter will contain almost all of the information you need to get started, most importantly your 'login'. If you have not received this letter send mail to support.
  • It will NOT contain your password. You must contact support per the instructions in the 'Welcome!' letter to get a password. Passwords for your login are never sent via email. Also, do not confuse your login password with a password that you might have for a mailing list membership - those passwords are sent via email.
  • Depending upon what you are using the systems for, not all of the information in the letter will be relevant to your use. For example, if you are using the system just to do email, the 'login host' will most likely not be needed, but the 'incoming mail host' will be.
  • You may want to print the 'Welcome!' message to make it easier to configure your system access.
  • Keep the 'Welcome!' message handy.
• The Details
  1. login - This identifies you to the system
  2. password - This protects your identity. KEEP THIS SECRET!
  3. login host - This is the host you will use to connect to the system for interactive use. This is generally used by 'power' users.
  4. incoming mail host - This is the host from which you will get mail sent to you.
  5. outgoing mail host - This is the host through which mail sent from you will go.
• Terms, Terms and more Terms!
  • Some pieces of information have multiple names. For example, when Outlook asks you for your 'account', it is referring to your 'login'. Using the following brief technical thesaurus may be useful to you when configuring your software (like mail clients) to access the systems.
  • login - also called 'login name', 'account', 'account name', 'username'.
  • incoming mail host - also called 'POP server', 'incoming mail server'.
  • outgoing mail host - also called 'SMTP server', 'outgoing mail server'.
• Following directions carefully will ensure successful configuration the first time!
• Now click the "BACK" button and select the help area relevant to your use of the system. If you are going to be using the system for email, select "Mail".

Support email:

sysadmin@bch.net